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MOC 10965 IT Service Management with System Center Service Manager

MOC 10965

Laikas: 2019.06.04 - 2019.06.07, 09:00 Trukmė: 32 Valandos Vieta: Švitrigailos g. 11M, Vilnius
Kaina:
1 400 € (+ PVM 21%)

Apie mokymus:

Tai 4 dienų mokymai, kuriuose gausu laboratorinių darbų, kurie Jums suteiks žinių, kaip diegti ir konfigūruoti System Center 2012 Service Manager.

Dėstytojas: Vaidotas Gudaitis


Mokymų temos:

1. Service Management Overview
2. Installing System Center 2012 SP1 Service Manager
3. Configuring base settings in Service Manager
4. Configuring Incident and Problem Management
5. Configuring Activity, Change and Release Management
6. Configuring and Managing Service Requests
7. Configuring Service Level Management
8. Customizing the Self-Service Portal
9. Using Reports and Analyzing Data in Service Manager
10. Configuring Compliance with the Process Pack for IT GRC


Susiję kursai

3 dienos MOC 10748 Deploying System Center 2012 Configuration Manager 1 200 € (+ PVM 21%)