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ITIL Foundation (su egzaminu)


Laikas: 2019.05.27 - 2019.05.29, 09:00 Trukmė: 24 Valandos Vieta: Vilnius
Kaina:
985 € (+ PVM 21%)

Apie mokymus:

Šis trijų dienų kursas yra parengtas remiantis geriausia paslaugų valdymo patirtimi, sukaupta naujoje IT infrastruktūros bibliotekos versijoje - ITIL V3. Kursas nagrinėja paslaugų valdymo gyvavimo ciklo fazes, funkcijas bei procesus ir pateikia geriausius valdymo pavyzdžius. Kursas parengia naujos versijos ITIL pagrindų egzaminui EX0-101 ITIL Foundation v.3.

Mokymų nauda:

1. Susipažinsite su ITIL V3 terminologija, struktūra bei pagrindiniais IT paslaugų valdymo procesais ir principais. 
2. Įgysite naujų IT vadybos ir darbo veiklos organizavimo žinių bei įgūdžių.
3. Pasirengsite pasaulyje pripažintos ITIL sertifikacijos egzaminui.
4. Sėkmingai išlaikę sertifikacijos egzaminą, įgysite ITIL Foundation sertifikatą, taip įrodysite savo IT vadybos kompetenciją, įgysite pripažinimą ir konkurencinį pranašumą. 
5. Sistema padeda organizacijoms keistis ir prisitaikyti prie besikeičiančios ekonomikos.
6. Aukštesnis veiklos efektingumas.
7. Plėtosite teigiamus santykius su savo klientais, pateikdami efektyvias paslaugas, atitinkančias jų poreikius.

Dėstytojas: Russell Parker


Mokymų temos:

1. Course Introduction
2. Overview
3. Best Practice in Service Management
4. The Service Lifecycle Approach to Service Management
5. The Five Core Volumes:
Service Strategy - Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset. Service Strategy is about ensuring that organisations are in a position to handle the costs and risks associated with the services they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect.

Service Design - Provides guidance on how to design, develop services and Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service Design guides organisations on how to develop design capabilities for Service Management.

Service Transition - Provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes - preventing undesired consequences while allowing for innovation.

Service Operation - Provides guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for money. Guidance is provided on maintaining stability, fixing problems, scheduling operations, controlling demand and optimising capacity utilisation while allowing for changes from both the reactive and proactive perspectives.

Continual Service Improvement - Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset.

6. Summary and Review
7. Examination

Daugiau:

Egzaminas:

  • Forty multiple-choice questions
  • Closed book
  • 60 minutes
  • 65% pass mark (26/40)