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MOC 10965 IT Service Management with System Center Service Manager

MOC 10965

Trukmė: 4 dienos
Kaina:
1 800 € (+ PVM 21%)

Apie mokymus:

Tai 4 dienų mokymai, kuriuose gausu laboratorinių darbų, kurie Jums suteiks žinių, kaip diegti ir konfigūruoti System Center 2012 Service Manager.

Dėstytojas: Rimtautas Černiauskas


Mokymų temos:

1. Service Management Overview
2. Installing System Center 2012 SP1 Service Manager
3. Configuring base settings in Service Manager
4. Configuring Incident and Problem Management
5. Configuring Activity, Change and Release Management
6. Configuring and Managing Service Requests
7. Configuring Service Level Management
8. Customizing the Self-Service Portal
9. Using Reports and Analyzing Data in Service Manager
10. Configuring Compliance with the Process Pack for IT GRC